Lead Guest Services Manager
4 weeks ago
- Complimentary health club membership (Terms & Conditions apply)
- Discounts available across The QHotels Collection
- Marriott Worldwide discounts
- Family & Friends discounts at hotels within The QHotels Collection
- Support for training and professional qualifications, including coverage of course fees
- Access to an Employee Assistance Program through Hospitality Action
- Refer a friend incentive program
- Complimentary parking
Role Overview:
As the primary representative of our establishment, you and your team will create a memorable first impression, establishing the atmosphere for guests throughout their visit.
Key Responsibilities:
- Oversee the guest experience, including room assignments, advising on pricing, packages, and promotions.
- Address guest concerns and complaints while striving to optimize revenue.
Qualifications:
- Previous experience in a front office, reception, or guest services role, or a comparable position.
- Proven experience in managing teams.
- Commitment to quality and standards.
- Exceptional customer service abilities.
About Us:
Delta by Marriott Nottingham Belfry is a distinguished 4-star hotel featuring 120 guest rooms, The Lawrence restaurant, and the Oaks bar & lounge, offering afternoon tea, private dining, and versatile meeting and event spaces.
Our leisure amenities include a gym, swimming pool, sauna, and a tranquil Elemis spa.
The QHotels Collection is proud to be recognized as a Disability Confident employer, dedicated to promoting diversity, inclusion, and equal opportunities for all.
We also proudly support the UK Armed Forces and have been awarded the Silver Award for our commitment to the Armed Forces Covenant.
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