Receptionist/Administrator New Milton

3 weeks ago


New Milton, Hampshire, United Kingdom Brockenhurst College Full time
About the Role:

We are seeking a highly organized and customer-focused Receptionist/Administrator to join our team at Brockenhurst College. As a key member of our New Milton Area Adult Learning team, you will provide exceptional customer service and administrative support to our students, staff, and visitors.

Key Responsibilities:
  • Provide efficient and effective customer service, responding to telephone, personal, and postal enquiries, and providing information on courses and services.
  • Manage the reception area, ensuring it is well-stocked with information and maintained to a high standard.
  • Provide administrative support, including data entry, filing, and preparation of documents.
  • Assist with the maintenance of student, staff, and financial records, including data collection and preparation for statistical purposes.
  • Order stationery, refreshments, and other supplies, ensuring adequate stocks are held.
  • Undertake general office duties, including filing, distribution of mail, and preparation of outgoing mail.
  • Assist with enrolment procedures, including cashier duties.
  • Support the Centre's inventory of equipment and associated records.
  • Process contracts, registers, and quality assurance documents.
  • Process and record staff salary and travel claims.
  • Attend training events and staff meetings as required.
Requirements:
  • GCSEs in English and Maths (or equivalent).
  • A minimum of two years' experience in an office environment, dealing with the general public.
  • Experience of assisting a range of people with diverse needs.
  • Competent computer skills, including Word, Excel, Presentation, Outlook, and the Internet.
  • Able to demonstrate customer care skills, telephone and reception skills, and the ability to work under pressure.
  • Excellent interpersonal and communication skills, with the ability to work well as part of a team.
Benefits:
  • 25 days' leave plus bank holidays (pro rata for part-time staff).
  • An option to purchase further leave through our Annual Leave Purchase Scheme.
  • Access to our Employee Assistance Programme, providing confidential support and guidance.
  • On-site nursery offering childcare at competitive rates.
  • Enrolment into the pension scheme.
  • Free eye care vouchers.
  • Free secure on-site parking.
  • Access to a range of discounts, including shopping, travel, and healthcare.
  • Access to on-site gym, tennis/badminton courts, football pitches (indoor and outdoor).


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