Customer Experience Coordinator

4 weeks ago

Teddington, Greater London, United Kingdom Dexters Full time
Main Purpose of Role

To provide administrative support to the Customer Relations Team, ensuring accurate and timely response and logging of all feedback received. Collaborate with the team to maintain high standards of customer service and resolve any issues efficiently.

Key Responsibilities
  • Monitor online review sites, receive, register, and respond to all incoming feedback, including Google Reviews, Trust Pilot, and customer experience forms.
  • Collate and report figures for the Customer Relations Team, including feedback and team statistics.
  • Assist with the production of monthly reports and ensure accurate data entry.
  • Respond to and action GDPR requests, ensuring compliance with data protection regulations.
  • Support the Customer Relations Team with complaint files and develop best practices for the team.
Requirements
  • Possess a passion for customer service and a commitment to upholding high standards.
  • Previous experience within Dexters, with a proven track record of success.
  • Good knowledge of Dexters' best practices and procedures.
  • Confidence in working as part of a busy helpdesk, dealing with colleagues at all levels.
  • Excellent timekeeping and absence record.
  • Enthusiastic and proactive approach, with a 'nothing is too much trouble' attitude.
  • Smart and well-presented, with a commitment to upholding the company's dress code.
  • Ambassador for the company, always acting in the best interest of Dexters.
Skills
  • Works in line with Dexters' Winning Ways.
  • Customer-focused, with excellent communication and interpersonal skills.
  • Naturally inquisitive and able to work independently.
  • Good written and oral communication skills, with the ability to maintain confidentiality.
  • Confident working with Google and Microsoft suite of products, including Sheets and Excel.
  • Professional manner and approach, with high levels of integrity.
  • Able to demonstrate initiative and a 'can-do' approach.
Company Benefits
  • Generous reward packages with uncapped commission.
  • Fast-track career options.
  • Pension contribution scheme.
  • Comprehensive training programme, from apprenticeship to industry qualifications.
  • Team and social events.
  • Birthday day off.
  • Generous holiday allowance, 25 days+ (including extra days for long service).
  • Paid day off to volunteer at the charity of your choice.
  • Wellbeing support.
  • Beauty and fitness discounts.
  • Enhanced Maternity and Paternity.
  • Season ticket loan.
  • Cycle to work scheme, including Forest bikes.

  • Customer Experience Coordinator

    3 weeks ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main Purpose of RoleTo provide administrative support to the Customer Relations Team, ensuring accurate and timely response and logging of all feedback received. Collaborate with the team to maintain high standards of customer service and resolve any issues efficiently.Key ResponsibilitiesMonitor online review sites, receive, register, and respond to all...

  • Customer Experience Coordinator

    3 weeks ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main Purpose of RoleTo provide administrative support to the Customer Relations Team, ensuring accurate and timely response and logging of all feedback received. Collaborate with the team to maintain high standards of customer service and resolve any issues efficiently.Key ResponsibilitiesMonitor online review sites, receive, register, and respond to all...

  • Customer Experience Coordinator

    1 week ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main Responsibilities:As a Customer Experience Administrator at Dexters, you will provide administrative support to the Customer Relations Team. Your key responsibilities will include monitoring online review sites, receiving, registering, and responding to all incoming feedback. You will also be responsible for collating and reporting figures for the...

  • Customer Experience Coordinator

    2 weeks ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main ResponsibilitiesTo provide administrative support to the Customer Relations Team, ensuring accurate and timely response and logging of all feedback received. Collaborate with the team to respond to and action GDPR requests, and assist in collating and reporting figures for the Customer Relations Team.Key ResponsibilitiesMonitor online review sites,...

  • Customer Experience Coordinator

    2 weeks ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main ResponsibilitiesTo provide administrative support to the Customer Relations Team, ensuring accurate and timely response and logging of all feedback received. Collaborate with the team to respond to and action GDPR requests, and assist in collating and reporting figures for the Customer Relations Team.Key ResponsibilitiesMonitor online review sites,...

  • Customer Experience Coordinator

    4 weeks ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main ResponsibilitiesTo provide administrative support to the Customer Relations Team, ensuring accurate and timely response and logging of all feedback received. Collaborate with the team to respond to and action GDPR requests, and assist in collating and reporting figures for the Customer Relations Team.Key ResponsibilitiesMonitor online review sites,...

  • Customer Experience Coordinator

    4 weeks ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main ResponsibilitiesTo provide administrative support to the Customer Relations Team, ensuring accurate and timely response and logging of all feedback received. Collaborate with the team to respond to and action GDPR requests, and assist in collating and reporting figures for the Customer Relations Team.Key ResponsibilitiesMonitor online review sites,...

  • Customer Experience Coordinator

    6 days ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main ResponsibilitiesTo provide administrative support to the Customer Relations Team, ensuring accurate and timely response and logging of all feedback received. This role involves working closely with the Customer Relations Team to maintain high standards of customer service and support.Key ResponsibilitiesMonitor online review sites, receive, register and...

  • Customer Experience Coordinator

    1 month ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main ResponsibilitiesTo provide administrative support to the Customer Relations Team, ensuring accurate and timely response and logging of all feedback received. Collaborate with the Customer Relations Team to respond to and action GDPR requests. Responsible for collating and reporting figures for the Customer Relations Team.Key ResponsibilitiesMonitor...

  • Customer Experience Coordinator

    1 month ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main ResponsibilitiesTo provide administrative support to the Customer Relations Team, ensuring accurate and timely response and logging of all feedback received. Collaborate with the Customer Relations Team to respond to and action GDPR requests. Responsible for collating and reporting figures for the Customer Relations Team.Key ResponsibilitiesMonitor...

  • Customer Experience Coordinator

    5 days ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main Responsibilities:To provide administrative support to the Customer Relations Team, ensuring accurate and timely response and logging of all feedback received. Collaborate with the team to carefully respond to and action GDPR requests. Responsible for collating and reporting figures for the Customer Relations Team.Key Responsibilities:Monitor online...

  • Customer Experience Coordinator

    1 week ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main ResponsibilitiesTo provide administrative support to the Customer Relations Team, ensuring accurate and timely response and logging of all feedback received. This involves working closely with the team to ensure seamless communication and collaboration.Key responsibilities include:Monitoring online review sites, receiving, registering, and responding to...

  • Customer Experience Coordinator

    1 month ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main ResponsibilitiesTo provide administrative support to the Customer Relations Team, ensuring accurate and timely response and logging of all feedback received. Collaborate with the team to respond to and action GDPR requests, and assist with the production of monthly figures including feedback and team stats.Key RequirementsPassion for customer service...

  • Customer Experience Coordinator

    1 month ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main ResponsibilitiesTo provide administrative support to the Customer Relations Team, ensuring accurate and timely response and logging of all feedback received. Collaborate with the team to respond to and action GDPR requests, and assist with the production of monthly figures including feedback and team stats.Key RequirementsPassion for customer service...

  • Customer Experience Administrator

    13 hours ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main Purpose of RoleTo provide administrative support to the Customer Relations Team at Dexters. The successful candidate will work closely with the team to ensure accurate and timely responses to customer feedback and complaints.ResponsibilitiesMonitor online review sites and receive, register, and respond to all incoming feedback.Responsible for collating...

  • Customer Experience Support Specialist

    2 days ago

    Teddington, Greater London, United Kingdom Dexters Full time

    Main Responsibilities:As a key member of the Customer Relations Team at Dexters, you will be responsible for providing administrative support to ensure accurate and timely response to customer feedback. Your role will involve working closely with the Customer Relations Team to monitor online review sites, receive, register, and respond to all incoming...

  • Project Coordinator

    4 weeks ago

    Teddington, Greater London, United Kingdom LGC Group Full time

    {"title": "Project Coordinator", "description": "Project CoordinatorWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at LGC Group. As a Project Coordinator, you will play a key role in supporting the delivery of our commercial services and special/CI projects.Key Responsibilities:Ownership of key Project Management...

  • Project Coordinator

    4 weeks ago

    Teddington, Greater London, United Kingdom LGC Group Full time

    {"title": "Project Coordinator", "description": "Project CoordinatorWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at LGC Group. As a Project Coordinator, you will play a key role in supporting the delivery of our commercial services and special/CI projects.Key Responsibilities:Ownership of key Project Management...

  • Project Coordinator

    3 weeks ago

    Teddington, Greater London, United Kingdom LGC Group Full time

    {"title": "Project Coordinator", "description": "Project CoordinatorWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at LGC Group. As a Project Coordinator, you will play a key role in supporting the delivery of our commercial services and special/CI projects.Key Responsibilities:Ownership of key project management...

  • Project Coordinator

    3 weeks ago

    Teddington, Greater London, United Kingdom LGC Group Full time

    {"title": "Project Coordinator", "description": "Project CoordinatorWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at LGC Group. As a Project Coordinator, you will play a key role in supporting the delivery of our commercial services and special/CI projects.Key Responsibilities:Ownership of key project management...