Senior Quality Assurance Specialist
13 hours ago
We are seeking a highly skilled Senior Quality Engineer to join our Service & Quality department at a global manufacturer based in Wellingborough, Northamptonshire.
Key Responsibilities:- Provide proactive, effective, and efficient technical service and customer complaint root cause analysis function.
- Lead a team of 4, including Service Administrator, Service Technician, Quality Controller, and Quality Technician, to coordinate activities such as primary investigations, corrective action, root cause analysis, reporting, and despatch.
- Manage customer complaint investigations through to root cause and prepare suitable technical reports.
- Utilize FMEA, 8D, and Root Cause analysis to identify product faults and ensure quality and complaints are supported.
- Provide technical service support and root cause analysis on a range of sensors, test & measurement equipment, PED (Pressure Equipment Directive) related equipment, and ATEX products.
- 80% quality engineering and 20% service experience.
- Strong understanding of quality control, servicing, and quoting.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Competitive salary of £46,000 + bonus.
- Pension scheme.
- 24 days holiday plus bank holidays and birthday leave.
- Medicash.
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