Motor Claims Handler

7 days ago

Basildon, United Kingdom John Williams Recruitment Full time
Job Description

Our client, a leading Accident Management company, is seeking a skilled Motor Claims Handler to join their team. As a Motor Claims Handler, you will play a crucial role in handling Motor Fire, Theft, and damage claims, including negotiation of third-party claims, from validation to payment, on behalf of Motor Underwriters.

Key Responsibilities
  • Proactively manage a caseload of policy holder and third-party claims through to conclusion.
  • Action new claims within 24 hours of receipt using the client's agreed validation process.
  • Identify recovery opportunities and act in accordance with the agreed process.
  • Record management information (MI) for case load management.
  • Answer enquiries by phone, using the correct greeting and Data Protection Act (DPA) procedure.
  • Deal with enquiries via email and in writing, responding in clear and straightforward terms.
  • Escalate any expression of dissatisfaction in accordance with agreed complaints process.
  • Ensure each case handled meets the customers' expectations and clients' Service Level Agreement (SLA).
  • Calculate claim reserves, payments, and Large Movement Reports correctly and in accordance with client's procedures and service standards.
  • Investigate and resolve claims in a professional, timely, and proactive manner.
  • Triage of court summons, instructing/liaising with solicitors. Provide non-delegated case instructions.
  • Use relevant motor case law to support case strategy and keep up to date with newly reported cases.
  • Instruct enquiry agents where more detailed investigations are required.
Requirements
  • Excellent customer skills.
  • Ability to work independently and provide clear advice to support customers through the claims process.
  • Key skills include:
    • Able to work well under pressure and meet agreed deadlines.
    • Flexible and adaptable to change, always looking for ways to improve what we do.
    • Positive outlook and ability to self-motivate.
    • Good level of numeracy.
    • Excellent technical knowledge to determine liability.
    • Awareness of motor Fraud indicators.
    • Awareness of risk factors for large loss/catastrophic claims and escalation process.
    • Knowledge of jurisdictional differences in Scotland, Northern Ireland, and Channel Isles.
    • Ensure all policy and procedure documents are read and understood.
    • Identify own training needs and request appropriate training to meet own performance targets.

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