Motor Vehicle Claims Specialist
3 weeks ago
John Williams Recruitment is representing a prominent Accident Management firm that focuses on managing Motor Fire, Theft, and damage claims. They are looking to enhance their workforce in this dynamic sector.
This position requires exceptional customer service abilities. Candidates should be capable of working independently while providing clear and concise guidance to clients throughout the claims journey.
Essential Skills:- Ability to perform effectively under pressure and adhere to deadlines.
- Flexibility to adapt to changes, consistently seeking improvements in processes.
- Positive mindset and self-driven.
- Strong numerical skills.
- In-depth technical knowledge for assessing liability.
- Experience in recognizing indicators of motor fraud.
- Awareness of risk factors associated with significant claims and the escalation procedures.
- Knowledge of jurisdictional differences in Scotland, Northern and Southern Ireland, and the Channel Islands.
- Comprehensive understanding of all policy and procedural documentation.
- Ability to identify personal training needs and request relevant training to achieve performance objectives.
- Effectively manage a portfolio of policyholder and third-party claims until resolution.
- Initiate new claims within 24 hours of receipt, adhering to the established validation process.
- Identify and pursue recovery opportunities in accordance with approved procedures.
- Maintain management information (MI) for effective case load oversight.
- Handle telephone inquiries with appropriate greetings and data protection protocols.
- Respond to email and written inquiries in a clear and concise manner.
- Escalate complaints as per the agreed process, ensuring each case meets customer expectations and service level agreement (SLA) standards.
- Accurately calculate claim reserves, payments, and Large Movement Reports in line with company procedures.
- Resolve claims in a timely and professional manner.
- Manage court summons and liaise with solicitors as necessary.
- Stay informed about relevant motor case law to inform case strategy.
- Engage inquiry agents for thorough investigations when required.
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