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Sales and Customer Service Representative

2 months ago

London, Greater London, United Kingdom Card Factory Full time

About Us

Card Factory is a leading retailer of greeting cards, gift wrap, and other social expression products. We are passionate about helping our customers celebrate life's moments and are committed to providing exceptional customer service.

Job Summary

We are seeking a Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will be responsible for providing excellent customer service, processing sales, and maintaining a high level of product knowledge.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to all customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Sales
    • Process sales efficiently and accurately, upselling on till products as needed.
  • Product Knowledge
    • Develop and maintain a high level of product knowledge, including new products and promotions.
  • Teamwork
    • Work collaboratively with the team to achieve sales targets and provide excellent customer service.

Requirements

  • Customer Service Skills
    • Excellent communication and interpersonal skills.
  • Sales Skills
    • Ability to process sales efficiently and accurately.
  • Product Knowledge
    • Ability to develop and maintain a high level of product knowledge.
  • Teamwork
    • Ability to work collaboratively with the team.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and advancement. If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.