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Help Desk Technician
2 months ago
Job Summary:
We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Reed Talent Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Liaise with on-site engineers to assist with resolving faults and triage incidents to support prompt resolution.
- Communicate effectively with end customers to provide timely and accurate information.
- Work in a fast-paced environment to resolve technical issues and provide support to customers.
- Collaborate with the technical team to identify and resolve technical issues.
- Provide excellent customer service and support to ensure customer satisfaction.
Requirements:
- Strong attention to detail and ability to work in a customer-facing environment.
- Flexibility and ability to work in a dynamic and fast-paced environment.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Ability to learn and adapt to new technologies and systems.
What We Offer:
- A competitive hourly rate of £15 per hour.
- A temporary contract via Reed Talent Solutions.
- The opportunity to work with a leading company in the industry.
- Professional development and growth opportunities.
Security Clearance:
For this role, you will be required to complete Security Clearance vetting. If you are already Security Cleared and have the ability to transfer your clearance, please let us know when we speak with you.
