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Test Centre Administrator

2 months ago

Uxbridge, United Kingdom Pearson Full time

About Our Organisation

Pearson VUE is a leading provider of computer-based testing solutions, delivering over 15 million certification and licensure exams annually across various industries. With a global network of nearly 20,000 Test Centres in 180 countries, we are the pioneers in the assessment industry.

As a business of Pearson, the world's leading learning company, we are committed to developing and delivering high-stakes exams via our comprehensive network. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.

About the Role

We are seeking a Test Centre Administrator to join our successful team in Uxbridge. As a Test Centre Administrator, you will be responsible for supporting the delivery of exams and providing exceptional customer service in a comfortable and friendly environment.

Your Responsibilities

Key responsibilities include:

  • Welcome and check-in customers/test-taking candidates
  • Comply with exam testing security and procedures
  • Verify customer/candidate personal identification documents and explain the exam testing process/rules
  • Proctor/invigilate candidates while they are completing their exam/test
  • Troubleshoot technical issues with internal departments
  • Perform housekeeping duties as necessary

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Flexibility to work a variety of shifts, including weekends and evenings
  • Basic knowledge of Microsoft Office (Word, Excel, and Outlook)
  • Ability to sit for long periods of time and escort candidates to and from exam/testing rooms

About Pearson

Pearson is a global leader in education and assessment, committed to adding life to a lifetime of learning. We believe in the power of an inclusive culture and a strong sense of belonging, promoting a workplace where differences are embraced and opportunities are accessible.