Rota Team Lead
4 weeks ago
Job Summary
Practice Plus Group is seeking an experienced administration manager to support our busy Out of Hours service based in Uxbridge. The successful candidate will be responsible for supervising the wider rota team, ensuring all rotas are produced in advance of all services, and meeting relevant CQC standards. They will also be responsible for monitoring and evaluating the performance of staff, conducting regular appraisals, and providing training and development activities as needed.
Main Responsibilities
- Recruit, select, and induct new rota administrators, including ongoing training
- Line manage Rota staff and administrators, including performance management, time-keeping, sickness/leave monitoring, and adjustments to the rota and HR dashboard
- Ensure operational staff understand the importance of their role in delivering effective, efficient, caring, and positive service to patients
- Meet National Quality Requirements in a cost-effective manner without compromising quality
- Take ownership of Assessment Pool performance and Call centre shift reports, reviewing and acting as necessary
- Communicate updates to the Call centre team and maintain good communication links with operational staff, managers, SDMs, Medical Leads, and working clinicians
- Carry out annual appraisals and ensure the care and motivation of all rota administrators
About Us
- Excellent communication and IT skills
- High-level people management skills
- Compassionate with the ability to interact well with team members, patients, and healthcare professionals
- Ability to work to deadlines and prioritise workload
- Handle difficult situations in a calm, effective, and professional manner
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