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Operations Manager

2 months ago

The Royal Town of Sutton Coldfield, United Kingdom Reed Full time
About the Role

We are seeking an experienced Operations Manager to join our team at Reed, a rapidly expanding company with a strong presence across the UK, USA, and Australian markets.

Key Responsibilities
  • Onboard and integrate new employees into our team, ensuring a seamless transition and effective collaboration.
  • Lead and manage all operational aspects in the absence of the Managing Director, driving business growth and excellence.
  • Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and high-quality service delivery.
  • Monitor and maintain training records, organizing employee training as needed to enhance skills and knowledge.
  • Track performance and productivity through Key Performance Indicators (KPIs) and timesheets, providing actionable insights for business improvement.
  • Implement and improve processes to enhance service delivery, customer satisfaction, and business growth.
  • Analyze and summarize monthly reports to provide data-driven insights and recommendations for strategic decision-making.
  • Motivate and inspire employees to maintain high standards of quality control and customer service, fostering a positive and productive work environment.
  • Engage in both tactical and strategic activities to support business growth, innovation, and excellence.
  • Perform additional duties as required to support business needs, demonstrating flexibility and adaptability.
Requirements
  • Proven experience in operations or a similar role, with a strong track record of business growth and excellence.
  • Strong leadership skills with the ability to motivate, delegate, and empower team members.
  • Excellent organizational skills and attention to detail, with a focus on process improvement and efficiency.
  • Experience in process improvement and service delivery optimization, with a commitment to delivering high-quality results.
  • Commitment to the welfare and wellbeing of team members, fostering a positive and inclusive work environment.
  • Flexibility to perform ad-hoc duties as required, demonstrating adaptability and a willingness to learn.