Operations Coordinator

1 week ago


The Royal Town of Sutton Coldfield, United Kingdom Reed Full time

Reed is seeking an Operations Coordinator to oversee the day-to-day operations and drive our mission forward. This role involves working closely with our Managing Director and playing a pivotal role in our success story.

Key responsibilities include:

  • Onboarding and integrating new employees into our team.
  • Leading and managing operational aspects in the absence of the Managing Director.
  • Developing and maintaining Standard Operating Procedures (SOPs) to ensure consistency and efficiency.
  • Monitoring and maintaining training records, and organizing employee training as needed.
  • Tracking performance and productivity through KPIs and timesheets.
  • Implementing and improving processes to enhance service delivery and customer satisfaction.
  • Analyzing and summarizing monthly reports to provide actionable insights.
  • Motivating and inspiring employees to maintain high standards of quality control and customer service.
  • Engaging in both tactical and strategic activities to support business growth.

Required skills and qualifications include:

  • Proven experience in operations or a similar role.
  • Strong leadership skills with the ability to motivate and delegate responsibilities.
  • Excellent organizational skills and attention to detail.
  • Experience in process improvement and service delivery optimization.
  • Commitment to the welfare and wellbeing of team members.


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