Diversity and Inclusion Manager

1 month ago


London, Greater London, United Kingdom deverellsmith Full time £54,000
Job Summary:

As a key member of our team at Deverell Smith, we are seeking an experienced Aftercare Manager to oversee the post-handover support process for homeowners. This role involves identifying and resolving defects in newly constructed homes, ensuring timely and effective resolution. The successful candidate will be responsible for managing handover processes, conducting follow-ups, and addressing complaints professionally to maintain strong customer relationships.

Key Responsibilities:

• Act as the main point of contact for homeowners reporting defects, ensuring prompt and effective resolution.
• Oversee handover processes, conduct follow-ups, and address complaints professionally to maintain strong customer relationships.
• Work with contractors and internal teams to organize and supervise repair work in line with warranty and quality standards.

Requirements:

• Experience in aftercare, property management, or a similar role.
• Knowledge of defect management, construction processes, and warranty requirements.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a reputable company in the industry.
• Collaborative and dynamic work environment.

How to Apply:

Interested candidates should submit their application, including a cover letter and CV, to [insert contact information].

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