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Night Duty Supervisor
2 months ago
Job Title: Night Duty Manager
Company: Clayton Hotel Bristol
Job Type: Full-time
Job Category: Hotel Management
Job Summary:
We are seeking a highly skilled and experienced Night Duty Manager to join our team at Clayton Hotel Bristol. As a Night Duty Manager, you will be responsible for overseeing the smooth operation of the hotel during the evening hours, ensuring that all guests receive a warm and welcoming experience.
Key Responsibilities:
- Assist the Night Manager with the operations of the Night team.
- Ensure that all operations are carried out in line with department and hotel standards, while providing quality service to guests in accordance with statutory and health and safety requirements.
- Provide a genuine, warm, friendly, and courteous welcome to all guests on arrival and during their stay.
- Anticipate guests' needs whenever possible to enhance quality service and guest satisfaction.
- Carry out departmental standards in accordance with the SOP Manual.
- Ensure that the highest possible standard of personal hygiene, dress, appearance, body language, and conduct is maintained at all times.
- Report all accidents, incidents, and suspicious occurrences to the relevant people and assist in providing all relevant backup.
- Be familiar with and adhere to all rules and regulations of the hotel, with specific regard to fire procedures, health and safety at work, and security regulations.
- Carry out the Night Audit.
- Assist in positively promoting sales within the department and maximizing every sales opportunity.
- Oversee the standard of meeting rooms for the next business day.
- Assist in controlling departmental costs within the standards set by the departmental manager.
- Ensure the security of cash, stock, and equipment and carry out all agreed departmental/hotel procedures.
Requirements:
- 6-12 months experience in a similar role.
- Excellent organizational skills and the ability to oversee and delegate work to others.
- A warm, friendly, and approachable personality when dealing with fellow staff and guests.
- The ability to work on their own initiative, as well as being capable of working as part of a team, this is a hands-on role.
Benefits:
- Free uniform and meals when on duty.
- 50% discount on Food & Beverage when using our Company Hotels Facilities.
- Venue closure over the Christmas period.
- Competitive employee, friends, and family rates for overnight stays in our Dalata Hotels.
- Excellent career progression and training and development opportunities.
- Annually enhanced holidays over 5-year period, rising to 33 days a year including Bank Holidays.
- Access to our Employee Assistance Programme with 24/7 health and wellbeing support.
- Complimentary use of the hotel gym.
- Regular employee appreciation events, including Staff parties through the year and monthly employee rewards programmes.
- Development and Training programmes.