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Hearing Care Specialist

2 months ago

Rochester, Medway, United Kingdom WSAudiology Full time
Unlock Human Potential with WSAudiology

WSAudiology is a global leader in the hearing aid industry, empowering individuals to unlock their full potential by restoring hearing to millions worldwide.

Join Our Team of Hearing Care Professionals

We're seeking a skilled Hearing Care Specialist to join our team of 12,000 colleagues in 130 countries. As a key member of our team, you'll play a vital role in delivering exceptional hearing care services to our clients.

Key Responsibilities:
  • Conduct comprehensive hearing evaluations, hearing aid selection, and fitting, adhering to our client-centric service model.
  • Demonstrate hearing aids as part of annual evaluations, creating a personalized auditory simulation experience for clients.
  • Evaluate test results and client needs to make informed recommendations, maximizing client benefits.
  • Perform routine follow-ups, clean and checks, and hearing aid repairs, maintaining skills in ear impression taking and earmold modification.
  • Embody HearUSA's ambition of Changing Lives through Simply Excellent Hearing Care, partnering with district managers and HCP Team Leads to adopt new initiatives.
  • Build a local community to generate service demand and support marketing campaigns, such as physician outreach and health fairs.
  • Comply with state license laws, FDA guidelines, WSA policies, and HearUSA Quality Practice Guidelines (QPG), operating in a HIPAA-compliant manner.
  • Engage in Continued Professional Development to maintain expertise in service delivery, from consultative counseling to troubleshooting current hearing aid technology.
Requirements:
  • Experience in a similar Audiology or Hearing Aid Specialist role.
  • Active state license in Audiology and/or hearing aid dispensing.
  • 1-5 years of experience preferred.
  • Ability to pay close attention to detail with a high degree of accuracy.
  • Basic or advanced written communication skills.
  • Experience interacting with customers/clients.
  • Ability to communicate detailed or technical information clearly, accurately, and concisely.
  • Ability to work quickly, accurately, and independently in a fast-paced environment.
A Place to Grow Your Career:

Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. You'll benefit from:

  • A structure of field support for your hearing center.
  • A professional development team of dedicated Regional Training Managers.
  • Continuing education, LinkedIn Learning & licensing reimbursement.
  • Career advancement pathways, such as Hearing Care Provider and Client Experience Specialist Team Lead.
  • Paid externships and a Hearing Instrument Specialist Trainee program.
The Support of a Leader in Hearing Health:

HearUSA accepts the most insurance plans in the industry, has extensive network coverage, advanced online services, and pioneering technology. We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WS Audiology (WSA) family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

As a leader, we can offer:

  • Monthly Commissions.
  • CEUs & State Licensure Renewals for HCPs.
  • Defined Career Paths.
  • Sponsorship & Preceptor Opportunities.
  • President's Club Incentives.
  • Employee Referral Program.
Lifestyle & Benefits:

We offer a comprehensive benefits package, including:

  • Paid Holidays & PTO Policy.
  • 401k Matching Program.
  • Tuition Reimbursement.
  • Employee, Family & Friends Hearing Aid Discount Program.
  • Relocation Assistance.
  • Service Days & Diversity, Equity & Inclusion Initiatives.

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person's ability to do the job or otherwise made unlawful by federal, state, or local law.