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Operations Director

2 months ago


London, Greater London, United Kingdom Tenpin Ltd Full time
Operations Director - Tenpin Ltd

Are you an enthusiastic and dedicated leader with a talent for fostering an enjoyable atmosphere for both guests and staff while meeting organizational goals?

Our venues provide engaging activities for families of all ages. They are not only wonderful places to visit but also exceptional workplaces. Come and contribute to our mission of entertainment

We thrive on fun; it’s part of our essence. Beyond bowling, we offer a variety of attractions including escape rooms, karaoke, a 4D laser arena, soft play areas, arcade games, pool tables, and fully stocked bars with a delightful food menu.

The Role

As an Operations Director, you will oversee the daily functions of our venue, which encompasses:

  • Establishing a culture centered on outstanding customer service
  • Propelling business growth through local marketing initiatives and centralized product offerings
  • Collaborating with the Regional Manager to develop an annual business strategy focused on expansion and financial objectives
  • Fostering a professional atmosphere through training, performance evaluations, equitable management, and supporting team operations and strategic execution.

Essential Skills

  • A minimum of 2 years' experience in a hands-on managerial role, preferably within the leisure or hospitality sector, while leading and nurturing large teams
  • Proven track record in maximizing revenue and enhancing overall business performance
  • Possessing determination, enthusiasm, and patience
  • Highly flexible and adaptable to change

Outstanding Benefits

  • Leading industry bonus program
  • 33 days of vacation (including public holidays)
  • Enhanced parental leave policies
  • Employee discounts on retail, technology, and healthcare services
  • Complimentary bowling for family and friends
  • Free meals (for shifts over 6 hours)
  • Health cash plan
  • Employee support program
  • Access to counseling services
  • Life insurance (4x annual salary)
  • Birthday leave
  • Long service recognition

Career Advancement

Interested in professional growth? Tenpin Ltd is the ideal place to begin. We value exceptional talent and provide opportunities for career progression, with many of our leaders having started as team members.

Next Steps

Ready to elevate your career with us? Please proceed with your application through our straightforward process.