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Technical Support Engineer with Linux and SQL Expertise

2 months ago

Par, Cornwall, United Kingdom Unity Communications Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Unity Communications. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring their software issues are resolved efficiently and effectively.

This is an excellent opportunity to hone your software development, troubleshooting, and deployment skills, particularly for Linux-based servers. If you have a strong interest in learning more about medical software and are passionate about delivering exceptional customer service, this role is perfect for you.

Key Responsibilities
  • Respond to client inquiries and resolve technical issues in a timely and professional manner
  • Diagnose and troubleshoot portal, transport, and network issues with clients
  • Manage multiple client cases simultaneously and provide regular progress updates
  • Enter client-related information into the contact tracking database
  • Accurately identify, replicate, and document software defects and client-requested product enhancements
  • Assist with the build of Linux-based servers for deployment at client sites
  • Help customers install, configure, and use the AG Mednet network and peripheral systems
Requirements
  • A degree in a technical discipline or equivalent experience
  • 12 years of prior experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
  • Experience with Windows and OS X operating systems
  • Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
  • Broad understanding of LAN and WAN technologies
  • Shell scripting experience (BASH or Python)
  • Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
  • Excellent customer service skills with the ability to handle and diffuse difficult situations
  • Ability to respond to clients with a high degree of professionalism and accuracy
  • Excellent verbal and written communication skills
  • Ability to multitask and work under dynamic conditions and constraints with minimal supervision
  • Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)
  • Exposure to AWS and application servers is a plus
What We Offer
  • HMO coverage with two free dependents upon regularization
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • 13th-month pay and other Philippine government-mandated benefits
  • Nontaxable allowances
  • Pay increases, performance bonuses, birthday gifts, and many more
Why Unity Communications?

We are a company that values inclusion, diversity, and kindness. Our senior management listens to what you are and aren't saying, and our managers and team leads are approachable and genuine. According to 99% of our current and previous employees, we are a great place to work, and 100% approve of our executive management.

We are a Certified Great Place To Work that spreads positivity and kindness. We offer a hybrid work setup with onsite training and a full-time position.