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Luxury Reservations Supervisor

3 months ago

West London, United Kingdom Firmdale Full time

About the Role:

We are seeking a dedicated professional to take on the position of Reservations Manager at Firmdale Hotels. This role is pivotal in ensuring that our reservations department operates smoothly and efficiently, providing guests with outstanding service.

Key Responsibilities:

  • Manage all incoming reservation requests through calls and emails with a high level of professionalism.
  • Prepare and present weekly and monthly reports for departmental performance to senior management.
  • Build and nurture relationships with colleagues, travel agents, and guests to ensure a consistently high standard of service.
  • Oversee the financial management of the reservations department, including budgeting and forecasting.
  • Maintain Firmdale's exceptional service standards at all times.
  • Effectively resolve guest complaints and issues to ensure satisfaction.
  • Take on Duty Manager responsibilities as needed.

Qualifications:

  • Demonstrated experience in a luxury hotel environment as a Reservations Manager or Supervisor.
  • Expertise in the Opera reservation system is essential.
  • Thorough understanding of Front Office operations.
  • Outstanding customer service abilities and strong communication skills.
  • Capacity to perform well under pressure in a dynamic setting.
  • Awareness of current trends in hospitality and competitive landscape.
  • Exceptional attention to detail and organizational skills.
  • Proven ability to lead and motivate teams through effective training and leadership.

What We Provide:

  • Competitive salary, to be discussed during the interview process.
  • Access to financial wellness tools, allowing for early access to earned wages and financial coaching.
  • Health cash plan that covers various health-related expenses.
  • Discounts on cinema tickets, gym memberships, travel, and dining.
  • 30% discount on food and beverages at our venues.
  • Complimentary meals during shifts.
  • Referral bonuses for bringing in talented individuals.
  • Flexible work schedules without split shifts.
  • Dry cleaning services for uniforms and discounted personal dry cleaning.
  • Enhanced holiday allowances based on tenure.
  • Season ticket loans for commuting ease.
  • Continuous training and professional development opportunities.
  • Regular team-building events and fitness activities.
  • Additional benefits including a cycle-to-work scheme and annual awards for long service.
  • One paid day per year for volunteering activities.
  • Exclusive discounts at partner hotels and other perks.

Why Choose Firmdale Hotels?

Firmdale Hotels is a prestigious group of luxury hotels and bars known for their unique designs and exceptional service. We have received numerous accolades for our commitment to excellence in hospitality.

If you are passionate about delivering outstanding service and are ready to contribute to our legacy of excellence, we encourage you to consider this opportunity.