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Senior CRM Product Lead
2 months ago
Job Title: Senior CRM Product Lead
About the Role:
EC1 Partners Ltd is seeking a seasoned Senior CRM Product Lead to spearhead the development of our CRM platforms. As a key member of our team, you will be responsible for driving the product strategy and roadmap for CRM innovation, building out the capabilities of our CRM/Salesforce offering, and establishing future functionality.
Key Responsibilities:
- Develop and execute a comprehensive product strategy for CRM innovation, aligning with business objectives and market trends.
- Collaborate with cross-functional teams to build out the capabilities of our CRM/Salesforce offering, ensuring seamless integration and user experience.
- Establish and maintain relationships with key stakeholders, including clients, product managers, and technical teams, to gather feedback and drive product development.
- Manage the product backlog, prioritize features, and ensure timely delivery of high-quality products.
- Conduct market research, analyze competitor offerings, and stay up-to-date with industry trends to inform product decisions.
- Develop and maintain product documentation, including user guides, technical specifications, and release notes.
Requirements:
- 3+ years of experience as a Technical Product Manager or related discipline, ideally in building out CRM solutions.
- Proven track record of building user experiences and products that customers love, with a focus on client satisfaction.
- Strong technical intuition and ability to discuss technology with engineers and architects, as well as user flow with UX strategists.
- Experience working with Salesforce is a plus, but not essential.
- Previous experience in Wealth Management/Retail Banking is highly desirable.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
