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Operations Coordinator

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Pertemps Full time

Pertemps is currently recruiting a proactive Operations Administrator for our client based in a Hertfordshire-based business.

This role is an integral part of the Finance & Admin team, handling day-to-day logistics and office functions within the organization.

Key Responsibilities:

  • Respond to incoming customer inquiries and resolve tickets in a timely manner.
  • Prepare quotations for hardware and software, and place purchase orders with suppliers.
  • Ensure that internal systems are updated upon receipt of goods.
  • Package, label, and prepare equipment for dispatch to clients.
  • Coordinate and track couriers, both domestic and international.
  • Handle warranty and software renewal processes, including obtaining quotes, purchasing, and registering.
  • Generate and prepare sales invoices.
  • Review invoices and follow up with clients and suppliers as necessary.
  • Provide exceptional customer service and handle day-to-day billing queries.
  • Meet and greet visitors, offering refreshments as needed.

Requirements:

  • 1-2 years of experience in Customer Service and Logistics is an advantage.
  • Able to meet deadlines and multitask with a high volume of transactions.
  • Numerical and analytical skills are essential.