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Housekeeping Coordinator

2 months ago

London, Greater London, United Kingdom Accor Hotels Full time

Job Summary

The Housekeeping Coordinator is a key member of the Accor Hotels team, responsible for delivering exceptional guest experiences and ensuring the highest standards of cleanliness and service in our properties.

Key Responsibilities

  1. Guest Services
  • Attend to and resolve all guest requests in a timely and professional manner, adhering to hotel standards and procedures.
  • Provide personalized service to guests, ensuring their stay is comfortable and enjoyable.
Communication
  • Answer and handle calls and messages with courtesy and efficiency, utilizing effective telephone etiquette and hotel standards.
Inventory Management
  • Manage inventory and supplies, ensuring adequate stock levels and minimizing waste.
Administrative Support
  • Perform administrative tasks, coordinate housekeeping office activities, and maintain accurate filing systems.
Equipment Maintenance
  • Ensure all equipment is clean, well-maintained, and in good working order, adhering to the Housekeeping Operations Manual.
Team Collaboration
  • Participate in daily line-up briefings with the Housekeeping team, ensuring seamless communication and coordination.
Flexibility and Adaptability
  • Be flexible and adaptable, rotating within different subsections of the Housekeeping Department as needed.

Requirements

To succeed in this role, you will possess excellent communication and interpersonal skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment. If you are a team player with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.