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Supervisor - Luxury Fashion Retail

2 months ago

Ipswich, Suffolk, United Kingdom Frasers Group Full time

About the Role

The Frasers Group is seeking a highly skilled and experienced Supervisor to join our team in our brand new store in Ipswich. As a Supervisor, you will play a key role in supporting the store manager and team members to deliver exceptional customer service and drive sales.

Key Responsibilities

  • Support the store manager in daily workload and delegation to team members
  • Supervise work, check completion, and deliver to expectation set by line manager
  • Use business communication tools for completion of tasks and ensure team members understand all key functions
  • Understand all processes and procedures and set the example for others
  • Demonstrate good practice with seasonal guidelines, campaigns, and merchandising principles
  • Support with maintaining store environment and housekeeping standards
  • Understand company policy and rules regarding security measures and demonstrate compliance and controls
  • Understand how to maximize sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
  • Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
  • Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
  • Understand KPI targets and expectations to achieve results
  • Demonstrate commercial awareness and adopt right product, place, and time compliance
  • Engage with and feedback issues to contribute to the wider business
  • Support with identifying development needs within the team
  • Support senior management to coach the team
  • Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store

Requirements

  • Experience of leading a team within a retail environment
  • Knowledge of and passion for luxury brands
  • Ability to drive sales through excellent service
  • Understanding of visual presentation and how to impact sales floor commercially
  • Ability to motivate a team with effective communication