Operations Manager

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time
Transforming Beauty Experiences

Sephora is seeking a talented Operations Manager to create a retail environment that inspires and delights our customers. As a key member of our team, you will be responsible for elevating store operations to the highest standards, inspiring your team to deliver exceptional customer service, and driving sales performance.

Key Responsibilities:
  • Embody the Sephora Attitude and set an example for your team.
  • Provide support to your team in difficult situations to ensure client satisfaction.
  • Coach and train your team to meet operational Key Performance Indicators (KPIs).
  • Take leadership on the sales floor and ensure effective floor management.
  • Motivate and energize your team to deliver an addictive experience for clients.
  • Maintain and enforce quality customer service and resolve complaints promptly.
What You'll Achieve:
  • Inspire your team to achieve operational KPIs and educate them on how these contribute to commercial KPIs.
  • Reinforce sales policies and techniques established at Sephora University with team members.
  • Ensure adequate stock levels to drive sales targets for selective, exclusive, and Sephora Collection products.
  • Ensure availability of beauty tools to achieve desired market share for services.
  • Share and celebrate achievements with colleagues to motivate the team.

Join our team of passionate beauty enthusiasts and help us reimagine the future of beauty.


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