Tusker Order and Delivery Team Lead
2 weeks ago
About this Opportunity
The Order and Delivery Team Lead will be responsible for the efficient and effective management of our order bank from new order placement with our dealer network, to the successful new car delivery to our drivers. This role will involve coaching a strong team by developing their skills, focusing on their strengths, and maximizing their talents. The successful candidate will ensure the highest quality and standard of service is delivered to our drivers and customers, while constantly reviewing and improving the ways in which we work.
About us
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
We're an award-winning car leasing company who have been providing company car and tax-efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet-positive mobility and a brighter, more sustainable future. We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.
What you'll need
- Coach the team to be their best through all and any medium of communication with the driver experience and journey across departments, especially where there are handoffs.
- Experience of building strong and valuable relationships with a range of partners, e.g. customers, ADMs, other team supervisors, resolutions, team members, dealers, manufacturers, suppliers, and partner organisations.
- Hold monthly 1-2-1 meetings with each member of the team to review progress and achievement, highlighting and finding opportunities to improve and develop, and motivating the team by setting creative incentives to achieve goals, especially during challenging times.
- Responsible for ensuring process changes are documented and updated with the team, and challenging why we do things and always looking to exceed driver and customer expectations.
- Experience of monitoring and analysing the team's productivity, with ideas and suggestions being raised with your manager, and taking ownership of actions.
- Taking ownership and involvement for raised complaints, especially where errors are concerned, and understanding and leading the team with regard to how they impact team and business KPIs.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident, so if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 24 days' holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
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Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full timeAbout this OpportunityThe Order and Placing Team Leader will be responsible for the efficient and effective management of Tusker's new vehicle order requests, ensuring vehicle orders and requotes are processed within required KPIs.Key responsibilities include:Managing the daily operations of the Order and Placing team, working with team members to ensure...
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Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full timeAbout this OpportunityThe Order and Placing Team Leader will be responsible for the efficient and effective management of Tusker's new vehicle order requests, ensuring vehicle orders and requotes are processed within required KPIs.Key responsibilities include:Managing the daily operations of the Order and Placing team, ensuring orders are placed within SLAs...
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