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Technical Support Specialist
2 months ago
2nd Line Support Engineer - Aldershot - Competitive Salary
The Recruitment Lab is seeking a skilled 2nd Line Support Engineer to join their team in Aldershot. As a key member of the support team, you will be responsible for providing high levels of customer service and delivering excellent technical support.
Key Responsibilities:
- Provide 2nd (and 1st) line support through taking calls and handling incidents/service requests.
- Communicate with customers to provide regular updates and progress reports.
- Ensure proper recording, documentation, and closure of tickets.
- Collaborate with the wider team to resolve issues and problems.
Requirements:
- Active Directory (permissions, passwords, and account management).
- Windows Server administration (2012 through to 2016).
- Office 365.
- Windows operating systems (7 through to 10).
- DNS/DHCP.
- Antivirus support.
- Excellent customer service skills.
What We Offer:
- A competitive salary of 25k-30k per annum (dependent on experience).
- The opportunity to work with a growing IT support and software provider.
- A collaborative and dynamic work environment.
For further information, please apply below.