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Technical Support Specialist

2 months ago


Aldershot, Hampshire, United Kingdom The Recruitment Lab Full time

2nd Line Support Engineer - Aldershot - Competitive Salary

The Recruitment Lab is seeking a skilled 2nd Line Support Engineer to join their team in Aldershot. As a key member of the support team, you will be responsible for providing high levels of customer service and delivering excellent technical support.

Key Responsibilities:

  • Provide 2nd (and 1st) line support through taking calls and handling incidents/service requests.
  • Communicate with customers to provide regular updates and progress reports.
  • Ensure proper recording, documentation, and closure of tickets.
  • Collaborate with the wider team to resolve issues and problems.

Requirements:

  • Active Directory (permissions, passwords, and account management).
  • Windows Server administration (2012 through to 2016).
  • Office 365.
  • Windows operating systems (7 through to 10).
  • DNS/DHCP.
  • Antivirus support.
  • Excellent customer service skills.

What We Offer:

  • A competitive salary of 25k-30k per annum (dependent on experience).
  • The opportunity to work with a growing IT support and software provider.
  • A collaborative and dynamic work environment.

For further information, please apply below.