IT Support Field Engineer

1 month ago

Aldershot, Hampshire, United Kingdom GBA5 EntServ UK Limited Full time

Job Title: Technical Field Support Specialist

Job Summary:

We are seeking a highly skilled and customer-focused Technical Field Support Specialist to join our team at GBA5 EntServ UK Limited. As a Technical Field Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients in a field-based role.

Key Responsibilities:

  • Device and connectivity troubleshooting
  • Device imaging and configuring
  • Device swap outs and connectivity cabling, Wi-Fi
  • Device installs, moves, decommissions
  • Device stock control and asset management
  • Proactive maintenance, user familiarisation and guidance
  • Cable management
  • Smart hands and eyes
  • Liaison with other support teams

Requirements:

  • Previous experience in a similar role
  • Familiarity with Point of Sale devices
  • Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
  • Knowledge of Windows operating system and associated technologies
  • Knowledge of peripherals and their maintenance – printers, scanners
  • Be SLA focused and familiar with call management products
  • Familiarity with support procedures, scripts, and processes
  • Proven troubleshooting skills
  • Awareness of Payment Card Industry (PCI) compliance would be desirable
  • Ability to gain base level security clearance – BPSS
  • Valid UK Driver's License - Vehicle supplied

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

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