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Director of Gym Operations
2 months ago
We are seeking a highly skilled and experienced General Manager to join our team at The Gym Group. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional customer experiences.
Key Responsibilities- Business Development: Develop and implement strategies to increase membership sales, retention, and revenue growth.
- Operational Excellence: Oversee the day-to-day operations of the gym, ensuring seamless delivery of services, and maintaining high standards of quality and safety.
- Team Leadership: Lead, motivate, and develop a high-performing team of staff, fostering a positive and inclusive work environment.
- Customer Experience: Ensure that every customer interaction is exceptional, responding to feedback, and implementing improvements to enhance the overall customer experience.
- Financial Management: Manage the gym's budget, controlling costs, and optimizing revenue streams to achieve business objectives.
- Compliance and Risk: Ensure compliance with all relevant laws, regulations, and company policies, identifying and mitigating risks to the business.
- Leadership Experience: Proven track record of leadership experience in a fast-paced, customer-facing environment.
- Business Acumen: Strong understanding of business principles, including finance, marketing, and sales.
- Operational Expertise: Experience in managing multiple departments, including sales, customer service, and operations.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, customers, and stakeholders.
- Strategic Thinking: Ability to develop and implement strategic plans to drive business growth and improvement.
- Competitive Salary: A competitive salary package, including bonuses and benefits.
- Professional Development: Opportunities for career growth and professional development, including training and mentorship.
- Flexible Working: Flexible working arrangements, including remote work options and flexible hours.
- Employee Benefits: Access to a range of employee benefits, including health insurance, pension scheme, and cycle-to-work scheme.
