IT Operations Manager

1 month ago


Hertfordshire, United Kingdom Blackfield Associates Full time
Senior Manager, IT Services Operations

Blackfield Associates is seeking a highly skilled Senior Manager, IT Services Operations to lead our IT service desk and drive customer satisfaction.

Key Responsibilities:

  • Lead a team of IT service desk professionals, promoting collaboration, skill growth, and innovation.
  • Manage vendor contracts and SLAs, ensuring timely delivery and cost optimization.
  • Implement efficient processes for incident and request handling, minimizing business disruptions.
  • Develop IT service strategies that align with organizational goals, ensuring resource optimization.
  • Use KPIs to evaluate service performance and drive continuous improvement.
  • Oversee change and problem management processes.
  • Collaborate with stakeholders to understand business needs and drive strategic initiatives.
  • Maintain a comprehensive knowledge base for quick resolution of incidents.
  • Ensure compliance with industry regulations, standards, and internal policies.

Requirements:

  • Proven experience in IT service management.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

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