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IT Support Specialist
2 months ago
Seeking a skilled IT Support Specialist to provide exceptional technical support to our global end-users. As a key member of our team at Cision, you will be responsible for delivering top-notch customer service and resolving complex technical issues.
Key Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, and remote desktop
- Utilize IT service management platforms to track and resolve issues
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain technical documentation to support end-users
- Stay up-to-date with the latest technologies and trends in the industry
Requirements and Qualifications:
- 2+ years of experience in technical support or a related field
- Strong technical skills, including Windows, Apple, and network troubleshooting
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
Preferred Qualifications:
- Experience with IT service management platforms, such as Jira Service Manager
- Knowledge of Office365, SharePoint, and deployment technologies
- Education: Bachelor's degree in computer science or a related field