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IT Support Specialist

2 months ago


Brighton, Brighton and Hove, United Kingdom Cision Full time

Seeking a skilled IT Support Specialist to provide exceptional technical support to our global end-users. As a key member of our team at Cision, you will be responsible for delivering top-notch customer service and resolving complex technical issues.

Key Responsibilities:

  • Provide timely and effective technical support to end-users via phone, email, and remote desktop
  • Utilize IT service management platforms to track and resolve issues
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain technical documentation to support end-users
  • Stay up-to-date with the latest technologies and trends in the industry

Requirements and Qualifications:

  • 2+ years of experience in technical support or a related field
  • Strong technical skills, including Windows, Apple, and network troubleshooting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail

Preferred Qualifications:

  • Experience with IT service management platforms, such as Jira Service Manager
  • Knowledge of Office365, SharePoint, and deployment technologies
  • Education: Bachelor's degree in computer science or a related field