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Sales and Customer Service Coordinator

2 months ago

Bradford, Bradford, United Kingdom Huntress Full time

Job Summary:

We are seeking a highly organized and customer-focused Sales Administrator to join our dynamic team at Huntress Search Ltd. As a Sales Administrator, you will play a crucial role in ensuring the smooth operation of our sales process, from order processing to customer communication.

Key Responsibilities:

  • Order Processing: Accurately and efficiently process sales orders and purchase orders, ensuring timely delivery and updating customers on any delays.
  • Customer Communication: Act as the first point of contact for external customers, responding to inquiries and resolving any issues in a professional and courteous manner.
  • CRM Management: Maintain accurate and up-to-date customer information in our CRM system, ensuring seamless communication and order processing.
  • Complaint Resolution: Manage and resolve any customer complaints in a timely and effective manner, ensuring customer satisfaction.

Requirements:

  • Experience: Previous experience in a sales administration or customer service role, with a proven track record of delivering excellent customer service.
  • Technical Skills: Proficiency in Microsoft Office packages, with the ability to learn and adapt to new systems and processes.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Organizational Skills: Highly organized and self-motivated, with the ability to prioritize tasks and manage multiple projects simultaneously.

What We Offer:

A competitive salary of up to £27,000, free on-site parking, and an impressive 33 days' holiday, which increases with additional service. This is a fully office-based role, 40 hours a week, offering a stable and secure work environment.