Technical Account Manager

2 weeks ago


Shirebrook, Derbyshire, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Frasers Group. As a key member of our digital onboarding team, you will be responsible for onboarding and managing our dropship partners, ensuring seamless integration with our e-commerce platforms.

Key Responsibilities
  • Holding technical discovery meetings with partners to assess their capabilities and onboard them as dropship partners
  • Hand-holding partners during the onboarding process, ensuring all data flows correctly through our systems, including test orders and returns
  • Being a technical point of contact during and post-onboarding for our dropship partners, owning all onboarding workstreams
  • Gathering requirements for onboarding and coordinating across teams to ensure timely delivery
  • Ensuring product data and imagery meet expected standards
  • Helping partners with product data enrichment and education on its importance prior to launching online
  • Executing daily site checks
  • Ensuring documentation and tooling are updated in a timely fashion
  • Seeking continuous improvement opportunities and proactively implementing them
Requirements
  • Technical background and strong administrative skills
  • Confident working with internal and external stakeholders to manage an efficient onboarding process
  • Experience working with projects and delivering to deadlines
  • Experience working in a collaborative environment and promoting a teamwork mentality
  • Problem-solving skills
  • Proactive in predicting challenges and finding solutions
  • Experience interfacing with third-party suppliers
What We Offer

At Frasers Group, we offer a wide range of benefits and perks to our employees, including:

  • Reward, Recognition, and Opportunities
  • Frasers Champion - a peer-nominated scheme where winners receive double pay for a month
  • Fearless 1000 - a bonus scheme for top performers
  • Frasers Festival - an annual celebration for Head Office and Retail Staff
  • CEO Sessions - quarterly sessions with our CEO and leadership team
  • Retail Reconnect - a program to build a deeper understanding of our business, product, and customers
  • Frasers Fit - a wellbeing program with free gym classes and discounted memberships
  • Retail Trust - access to a 24-hour wellbeing helpline, wellness hub, counselling, and financial/legal support


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