Customer Experience Lead

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Bank Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Team Leader to join our Insurance and Money Services team at Tesco Bank. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Leadership: Lead and motivate a team of customer service representatives to deliver exceptional service to our customers.
  • Customer Service: Ensure that our customers receive a high level of service, resolving issues and answering queries in a timely and professional manner.
  • Process Improvement: Identify opportunities to improve our processes and services, implementing changes to enhance the customer experience.
  • Coaching and Development: Provide coaching and development opportunities to team members, helping them to achieve their full potential.
  • Quality Assurance: Ensure that our service meets the highest standards, identifying and addressing any issues or areas for improvement.
Requirements
  • Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on delivering exceptional service.
  • Leadership Experience: Experience of leading a team, with a proven track record of motivating and developing team members.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with customers and team members.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to identify and resolve issues in a timely and professional manner.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Development: Opportunities for career development and progression.
  • Collaborative Team Environment: A collaborative and supportive team environment.
  • Recognition and Rewards: Recognition and rewards for outstanding performance.


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