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Product Quality Assurance Specialist
2 months ago
As a Product Quality Assurance Specialist at JMK Resourcing Solutions, you will play a vital role in ensuring the highest standards of product quality are maintained. This exciting opportunity has arisen with our manufacturing client based in Poole, and we are seeking an experienced Administrator to join their team.
The ideal candidate will have a background in administrative roles within a manufacturing, product, or distribution environment, with experience in processing returns and using Excel and spreadsheets. You will be responsible for analysing and processing quality and returns data to resolve customer queries and feedback improvements into the product development cycle.
Key Responsibilities- Product Return Process Management: Manage the product return process for National accounts with a long-term goal to minimise product returns.
- Collaboration with Manufacturing Team: Work closely with the manufacturing team and factories to resolve product issues arising at inspection.
- Customer Query Resolution: Resolve customer queries and issues by providing responses on websites and portals.
- Product Improvement Opportunities: Proactively assist the product team in product improvement opportunities.
- Proficient in Outlook and Excel
- Good Oral and Written Communication Skills
- Confidence in Communicating with External Customers and Internal Stakeholders
- Previous Experience in Product/Distribution or Warehousing
- Strong Attention to Detail and Ability to Produce Accurate Work
- Willingness to Learn and Adapt
- Organised Approach
The role is fully office-based, with on-site parking available. Working hours are Monday to Thursday, 8:00am - 5:00pm, and Friday, 8:00am - 4:00pm.
