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Travel Industry Professional
2 months ago
About the Role
We are seeking an experienced Travel Consultant to join our successful teams in our branches. As a key member of our team, you will have the opportunity to work with customers to plan and book their holidays, utilizing your excellent product knowledge and exceptional customer service skills.
Key Responsibilities
- Build and maintain relationships with customers to understand their needs and preferences.
- Identify and meet customers' needs by providing personalized holiday recommendations.
- Utilize social media to promote offers, generate customer engagement, and drive sales leads.
- Participate in promotional events and activities to increase exposure of the branch.
- Achieve individual and team sales targets by providing exceptional customer service and promoting our products.
- Assist with the day-to-day operation of the branch, including administrative duties and process adherence.
- Participate in training and development opportunities to enhance your skills and knowledge.
Competencies
- Ability to work towards individual Travel Consultant targets and team sales targets.
- Excellent communication skills and customer service experience.
- Good accuracy and numerical skills.
- Enthusiasm and positive attitude with a commitment to contribute to the growth of the business.
- Competent IT skills.
Requirements
- At least 1 year experience as a Travel Consultant.
- A proven sales record.
- Passion for travel and tourism.
- Excellent travel product knowledge with a good working knowledge of tour operator systems.
- Good sales and presentation skills.
- Customer-focused with problem-solving skills.
- Team player with good organizational and time-management skills.
- Excellent communication skills.
- A recognized travel qualification (desirable).
About Us
Hays Travel is a leading travel company with a successful track record of delivering exceptional customer service. We are committed to providing our customers with personalized holiday experiences and are seeking a talented Travel Consultant to join our team.
