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Customer Service Representative

2 months ago


Harrogate, United Kingdom Urecruit Full time
About the Role

We are seeking a highly motivated and customer-focused Inbound Sales Advisor to join our team at Urecruit. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through inbound calls and outbound sales efforts.

Key Responsibilities
  • Take inbound calls from customers and respond to their queries in a professional and courteous manner.
  • Process customer orders and confirm details over the phone.
  • Make outbound calls to customers to offer upgrades and promotions.
  • Maximize sales opportunities and upsell products such as next day delivery and our VIP club.
Requirements

To be successful in this role, you will need:

  • Experience in a fast-paced sales environment, preferably in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and meet sales targets.
  • Basic computer skills and familiarity with CRM systems.
What We Offer

We offer a competitive salary, plus commission, and a range of benefits including company pension, life cover, and cycle to work scheme. You will also receive 23 days holiday plus bank holidays, rising to 26 days with service, and the option to buy and sell holiday.

Our office is based in Harrogate, with easy access to public transport. We are a well-established and expanding multi-channel retailer, selling trending products across kitchen, fitness, wellbeing, beauty & fashion, and pets.