Retail Sales Associate

6 days ago

Glasgow, Glasgow City, United Kingdom Nisbets Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Advisor to join our team at Nisbets. As a Retail Sales Advisor, you will play a key role in delivering exceptional customer service and contributing to the success of our store.

Key Responsibilities
  • Customer Service: Deliver first-class customer service in line with Nisbets expectations, ensuring all customer needs are met and customers repeatedly return.
  • Sales Performance: Take ownership of contributing to store sales targets and KPIs, including Revenue, Margin, Conversion, Footfall, Quotes, and ATV, to maximize profitability of the store.
  • Store Operations: Contribute to the store outreach plan, using your own local knowledge, which may include outbound sales calls, visiting customers, and participating in meetings and events in store.
  • Shop Floor Duties: Partake in general shop floor duties, including stock replenishment and processing deliveries.
  • Visual Merchandising: Ensure Visual Merchandising standards are met to drive customer engagement and repeat custom through maximizing Store KPIs.
  • Stock Auditing: Accurately complete stock auditing tasks in line with managers' guidance.
  • Cash Handling: Process customer payment transactions while adhering to policy.
  • Health and Safety: Uphold great standards of Cleaning in areas of shop floor, back areas, windows, fitting rooms to create a healthy environment for customers and colleagues.
  • Communication: Treat all visitors to the store with respect and consideration, using training provided to assess and approach difficult situations with the aim of a positive solution.
What We Offer
  • Competitive Hourly Rate: £11.70 and a benefit package.
  • Performance-Related Bonus: Paid quarterly onto your annual salary (pro rata for part-time).
  • Holiday Entitlement: 20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment.
  • Christmas Gift Payment.
  • Ongoing Training and Support: In-store and through our learning management platform.
  • Excellent Opportunities for Career Development: In Retail or the wider business.
  • Access to High-Street Discounts.
  • Staff Discount: Applicable to all products and up to 60% on own-brand products.
  • Employee Assistance Programme: With access to 24-hour counseling.

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