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Quality Assurance Specialist

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pockit Full time
About the Role

We are seeking a highly experienced Quality Assurance Specialist to join our team at Pockit. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our Financial Crime Prevention processes and procedures.

Key Responsibilities
  • Carry out Quality Assurance via weekly sample checks on a variety of different FRC workflow tasks, including Full Restrictions, Scam Reports, SARS/DAML, Partial Restrictions, Onboarding, Transaction Monitoring, Faster Payments out, Upgrade Requests, and Complaints.
  • Provide weekly feedback and further training to various members of the FRC and complaints team in regard to these sample checks, highlighting strengths, weaknesses and areas for improvement.
  • Record these feedback sessions and share with the relevant FRC agents.
  • Provide the MLRO with weekly feedback relating to the overall FRC and Complaints team performance and individual performance as well.
  • Provide the MLRO and external stakeholders with monthly QA MI numbers for the workflow areas and individual performance.
  • Provide the MLRO with individual QA MI numbers to assist with individual progression meetings such as 121s or Probations.
  • Carry out the four-eyed check on all whitelisting requests from the FRC team.
  • Answer any general questions from members of the FRC team on a daily basis.
  • And to offer support in the completion of reasonable tasks in other areas or departments when needed.
About Pockit

Pockit is a digital bank that offers a mobile app, with the ambition to build a better banking alternative for customers left behind by high-street banks. Our app enables users to store and spend money through a prepaid card, manage their finances and send money in the UK and abroad.

We are a lively, diverse and international team, based across offices in London, Newcastle and remote teams in central Europe. You'll be joining a team that fosters curiosity, ambition, accountability, and resilience and we know you'll be made to feel at home straight away.

What We Offer
  • Competitive basic salary (pro rata to part time hours)
  • Holidays – 25 days from start, increasing with every complete year to reach max of 30 (+ Bank Holidays) - pro rata
  • Contractual Hours – weekdays only, no weekends/evenings
  • Healthcare Cash Plan
  • Perkbox, with gifted Flexi-Points every month
  • Life Assurance
  • Salary Exchange Pension Scheme
  • Company Sick Pay
  • Employee Assistance Programme
  • Enhanced family policies
  • Additional paid time off; Moving Days and Sabbaticals