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Technical Service Manager
2 months ago
We are seeking an experienced Project and Technical Services Manager to join our internal IT department at Senitor Associates.
The successful candidate will be responsible for providing effective project planning for new and maintenance jobs, working as part of a team to deliver high-quality services to our clients.
The ideal candidate will have previous experience in a similar role, with a strong background in ICT support and management. They will be able to work effectively on their own, lead the technical services team, and be part of the management team.
The role involves leading the service delivery and technical services team, ensuring that processes and tasks are carried out efficiently and to a high standard of quality. This includes overseeing the service to customers, ensuring effective service delivery and service levels are met, and maintaining documentation.
The successful candidate will also be responsible for developing, generating, and analyzing operational and service performance reports, and sharing these with the technical services team.
This is an excellent opportunity for an experienced Project and Technical Services Manager to join a successful organization and contribute to the delivery of high-quality services to our clients.
Key Responsibilities:
- Lead the technical services team to deliver high-quality services to our clients
- Provide effective project planning for new and maintenance jobs
- Oversee the service to customers to ensure effective service delivery and service levels are met
- Maintain documentation and work with the senior management team on strategies, processes, and procedures
- Develop, generate, and analyze operational and service performance reports
