Service Delivery Manager
4 weeks ago
Job Title: Service Manager
Job Reference: CV Library
Location: Remote
Job Type: Full-time
Salary: £50,000 - £60,000 basic salary (Depending on experience)
Target led bonus (approx 10% of salary)
25 days holiday a year, with the ability to buy up to 5 days holiday each year
Life Insurance
Cycle to Work scheme
Company Car
Subsidised gym membership
Access to Health & Wellbeing Apps
Employee discounts
A hybrid, flexible working culture
We are seeking an experienced Service Manager to lead our field service team, overseeing technical inspections, job management processes, and ensuring quality and productivity. The successful candidate will have a strong technical background, excellent communication and planning skills, and experience in a Service Management role.
Key Responsibilities- Team Management: Lead a dynamic field service team, conducting technical inspections and overseeing job management processes to ensure quality and productivity.
- Product & Complaint Management: Implement policies for product liability issues and oversee complaint resolution related to field activities, ensuring compliance with quality standards.
- Customer Service: Maintain high standards of installation and service, aiming for complete customer satisfaction through effective management of field activities.
- New Product Development: Ensure operational readiness of the field service team, providing necessary training and recommending improvements to processes.
- Cross-Departmental Support: Collaborate with other departments to provide technical support and maintain strong relationships across teams for a cohesive management approach.
- Administrative Oversight: Coach and train team members, maintain high levels of customer service, and ensure compliance with health and safety regulations.
- Proven experience in a Service Management role, including financial and personnel management within the engineering sector.
- A strong technical background, with expertise in electrical, electronic, or mechanical equipment.
- Ideally, have a background in Engineering.
- Excellent communication, planning, project, and time management skills.
About CV Library
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