Electronics Repair Specialist

4 weeks ago

Bolton, Bolton, United Kingdom Kingdom People Full time
Senior Repairs Technician

Kingdom People is a global leader in outdoor digital signage solutions, providing smart urban environments with cutting-edge technology. Our client's proprietary software, Remote Device Management (RDM), ensures real-time performance monitoring across our screen network, offering 24/7 insights for consistent, high-quality content delivery.

The Senior Repairs Technician will oversee the RMA and warranty processes, diagnosing faults, leading the repair/replacement process, and working with a variety of hardware and electronic components. This role also involves writing and updating operational procedures and ensuring adherence to departmental protocols.

Key Responsibilities:
  • Electronic & Electrical Fault Repair
    • Diagnose and repair faults in digital signage, including LCD screens and other components.
    • Conduct initial testing and fault-finding for returned products.
    • Perform routine maintenance and calibration of electronic equipment.
    • Ensure all repairs meet established quality and safety standards.
  • RMA & Warranty Process
    • Manage the full repair and replacement process for returned products.
    • Identify faults and determine appropriate repair or replacement actions.
    • Accurately record and track all returned parts according to company procedures.
    • Document all repair activities, including time taken, in line with internal processes.
  • Operating Procedures
    • Write and update operational procedures, including repair manuals and troubleshooting guides.
    • Ensure documentation is clear, accurate, and accessible to relevant personnel.
  • Team Collaboration
    • Work with team members to ensure prompt repairs and maintain suitable stock levels.
    • Train and support other technicians to maintain high-quality standards.
  • Process Implementation
    • Implement and uphold departmental processes and procedures.
    • Manage test equipment and ensure all tools are updated and in proper working order.
    • Collaborate with other departments to ensure timely product availability.
Requirements:
  • Minimum of 3 years' experience in electronic repairs.
  • Proven ability to diagnose and resolve electronic and electrical faults.
Skills & Personal Attributes:
  • Strong technical and problem-solving abilities.
  • High attention to detail.
  • Excellent organizational and time management skills.
  • Strong communication and interpersonal skills.
  • Ability to work both independently and as part of a team.
  • Commitment to maintaining high-quality standards.
Qualifications:
  • Degree or HND in Electronics, Electrical Engineering, or a related field (preferred but not essential).
  • Additional certifications in electronics repair are advantageous.

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