Electronics Specialist
2 weeks ago
At Kingdom People, we are seeking a skilled Electronics Specialist to join our team. The successful candidate will be responsible for managing the RMA and warranty processes, diagnosing faults, leading the repair/replacement process, and working with a variety of hardware and electronic components.
The ideal candidate will have a strong technical background in electronics and electrical engineering, with a minimum of 3 years' experience in electronic repairs. They will be able to diagnose and resolve electronic and electrical faults, and have excellent organizational and time management skills.
The role will involve writing and updating operational procedures, including repair manuals and troubleshooting guides. The successful candidate will be able to work both independently and as part of a team, and have a commitment to maintaining high-quality standards.
Key Responsibilities:
1. Electronic & Electrical Fault Repair
- Diagnose and repair faults in digital signage, including LCD screens and other components.
- Conduct initial testing and fault-finding for returned products.
- Perform routine maintenance and calibration of electronic equipment.
- Ensure all repairs meet established quality and safety standards.
2. RMA & Warranty Process
- Manage the full repair and replacement process for returned products.
- Identify faults and determine appropriate repair or replacement actions.
- Accurately record and track all returned parts according to company procedures.
- Document all repair activities, including time taken, in line with internal processes.
3. Operating Procedures
- Write and update operational procedures, including repair manuals and troubleshooting guides.
- Ensure documentation is clear, accurate, and accessible to relevant personnel.
4. Team Collaboration
- Work with team members to ensure prompt repairs and maintain suitable stock levels.
- Train and support other technicians to maintain high-quality standards.
5. Process Implementation
- Implement and uphold departmental processes and procedures.
- Manage test equipment and ensure all tools are updated and in proper working order.
- Collaborate with other departments to ensure timely product availability.
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