Operations Manager

7 days ago

Guildford, Surrey, United Kingdom Lookers Full time

About the Role

We are seeking an experienced and driven leader to join our team as General Manager for our Guildford branch. As a key member of our management team, you will be responsible for effectively managing the resources within the dealership to achieve business objectives, including sales volumes, profitability, employee satisfaction, customer satisfaction, and loyalty levels.

Key Responsibilities

  • Develop a customer-centric environment and culture through regular communication, team building, and coaching with your teams.
  • Communicate and maintain customer service standards and measurements in line with the requirements of the Brand.
  • Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated.
  • Train and develop department managers in line with organisational requirements.
  • Agree objectives & work standards with department managers reviewing their performance regularly.
  • Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins, and market penetration.
  • Proactively seek out new strategic opportunities to grow an already established and successful business, taking it to the next level.
  • Ensure that effective relationships are maintained and developed with internal and external customers and colleagues.

Requirements

We are looking for someone who is already operating at an established General Manager level with coaching and mentoring experience who wants to take their career in the automotive industry to the next level. You will need to demonstrate effective people management skills and have the ability and experience to draw the best performance from your team, as well as communicating effectively to build relationships with employees and customers.

We require someone who is a real go-getter with a positive can-do attitude that has genuine regard for the importance of the customer to the sustainability of the business. As representatives of Lookers, all of our managers act as trustworthy ambassadors and run their area of responsibility in a manner that honours the VW values and supports their strategy.

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