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Strategic Account Manager

3 months ago

Swadlincote, Derbyshire, United Kingdom Healthnet Homecare Full time

About HealthNet Homecare

HealthNet Homecare specializes in providing tailored homecare solutions for patients, ranging from medical supply deliveries to nursing assistance in the comfort of their homes.

With a commitment to over 180,000 patients across various therapeutic areas, our dedicated team supports individuals with both rare and common health conditions. Our mission is to simplify the management of medication for patients, ensuring they feel secure and well-cared for.

Position Overview

We are seeking a Strategic Account Manager to become a vital part of our dynamic Commercial Team.

If you are an enthusiastic and compassionate professional who resonates with our mission to enhance patients' lives, this role is an excellent fit for you.

Main Responsibilities

  • Assist the Commercial Account Manager and Account Executives in fulfilling business objectives.
  • Deliver exceptional customer service by managing account communications and ensuring timely responses to client needs.
  • Support initiatives aimed at continuous improvement within the organization.
  • Establish and nurture strong relationships with our client base to exceed business expectations.
  • Engage proactively in all aspects of the Strategic Account Manager role.
  • Coordinate the collection of requests from both internal and external clients, ensuring task completion.
  • Collaborate with various teams at HealthNet to implement and execute our strategic plans.
  • Facilitate account evaluations with both internal stakeholders and clients.
  • Provide on-demand support to external clients, ensuring prompt issue resolution.
  • Conduct regular audits on shared data to maintain accuracy.
  • Offer proactive and trusted support to customer accounts.
  • Perform administrative tasks specific to accounts, maintaining a focus on detail and urgency.

Senior Responsibilities

  • Oversee the collection of requests from internal and external clients, ensuring timely task management.
  • Work collaboratively across HealthNet's departments to achieve our strategic goals.
  • Provide ad-hoc support to the Sales team to fulfill business needs.
  • Lead and facilitate account evaluations with both internal teams and clients.
  • Ensure timely resolution of issues for external clients.
  • Coordinate with the Sales team to guarantee a smooth onboarding experience for clients.
  • Conduct regular audits on shared data to ensure its accuracy.
  • Deliver proactive and trusted support to customer accounts.
  • Execute account-specific administrative duties with a strong attention to detail.
  • Maintain effective organizational practices.
  • Adhere to and promote relevant Standard Operating Procedures (SOPs) and company policies to ensure patient safety.
  • Contribute to HealthNet's dedication to continuous improvement by sharing suggestions with relevant personnel.
  • Engage in ongoing personal and professional development.
  • Perform any additional duties appropriate to the role's experience and grade.
  • Understand the company's strategic objectives and align daily activities accordingly.
  • Ensure high-quality and accurate work output.
  • Follow HealthNet's procedures and policies consistently.
  • Participate in personal professional development and mandatory training sessions.
  • Represent the company positively in interactions with clients, customers, and staff.
  • Work flexibly and efficiently to meet the needs of both internal and external clients while upholding the highest professional standards.
  • Maintain confidentiality and security at all times.

Desired Experience and Skills

Essential Qualifications

  • Strong written and verbal communication skills.
  • Excellent organizational abilities.
  • Proficient communication skills.
  • Familiarity with the homecare sector is advantageous but not mandatory.
  • Advanced skills in Microsoft Office, particularly Excel, PowerPoint, Teams, and Outlook.
  • Ability to navigate third-party systems and comprehend their functionalities.
  • Experience in presenting data in an accessible manner.

Personal Attributes

  • Ability to cultivate and maintain a professional Commercial department characterized by mutual respect and integrity.
  • Exceptional communication skills with a flexible approach.
  • Strong interpersonal abilities, fostering a positive work environment.
  • Self-motivated and dedicated, with a keen interest in understanding the business and industry.
  • Ability to follow instructions and maintain accurate records.

Key Competencies

  • Attention to detail.
  • Outstanding communication skills.
  • Excellent organizational capabilities.
  • Numeracy and strong analytical skills.

What We Offer

  • Competitive salary structure.
  • 25 days of annual leave plus bank holidays.
  • Pension scheme.
  • Ongoing training and development opportunities.
  • Coverage for professional registration fees.
  • Employee Assistance Program, including 24/7 access to remote GP appointments.
  • Referral bonuses for recommending friends.
  • Uniform provision.
  • Essential equipment for Homecare Nurses.
  • Eyecare vouchers.
  • Employee perks and benefits through Perkbox.
  • Awards for long service.

If you are interested in joining a company that prioritizes patient care, we encourage you to explore this opportunity further.

Please note that due to the high volume of applications, we may not be able to contact every applicant individually regarding their application status. Only candidates selected for interviews will be contacted.