Floor Manager

4 weeks ago


Cwmbran, Torfaen County Borough, United Kingdom River Island Full time
Join Our Team as a Floor Manager

We're a dynamic and forward-thinking brand with a passion for delivering exceptional customer experiences. Our team members are a diverse and talented group of individuals who thrive in a fast-paced environment and are committed to driving business success.

Key Responsibilities:
  • Drive sales and data capture through delivering exceptional customer service and engaging with customers on the high street
  • Increase conversion rates through customer engagement and promoting our latest products
  • Inspire customers using verbal and visual engagement with our products
  • Achieve and enhance brand standards, including strong visuals
  • Support achieving targets and drive key results through implementing strategic actions
  • Use reports to make commercial and financial decisions that increase profit
  • Be aware of cost control and drive profit
  • Be fully responsible for all areas of retail risk and health & safety
Leadership and Teamwork:
  • Coach and develop talent, driving succession and creating strong teams
  • Support the management team and take accountability in their absence
  • Lead a team by motivating and encouraging teamwork to achieve goals
  • Manage performance and provide in-the-moment feedback
  • Implement and delegate tasks with close follow-up, leading by example with a hands-on approach
Agile Working:
  • Ability to operate within different roles
  • Recognize and adjust to change
  • Ability to learn quickly, thoroughly, and deliver detail
  • Able to manage challenges and pressure, adjusting quickly to changing circumstances and finding solutions supported by management
  • Adaptability to variation in work, requiring multi-skilling
  • Fast-paced and purposeful approach
Decision Making:
  • Deliver 100% compliance with all Company policies and processes
  • Implement company decisions and take responsibility
  • Seek advice from line Manager/ expert and utilize team input when required
  • Be well-organized and capable of planning efficiently to deliver results
What We're Looking For:
  • Previous experience at Floor Manager level or an experienced Supervisor/ Team Leader looking for their next step up
  • You may also be a small Store/Deputy Manager looking to move into a larger turnover environment
  • Good understanding of the latest trends and our competitors
  • Good leadership skills
  • Experience in VM
  • Experience in analyzing reports and making commercial decisions
  • Ability to work on your own initiative
  • Great communicator and able to engage your team
  • Passionate about delivering a world-class experience to our customers
  • Ability to make decisions, problem-solve, and take accountability with good planning skills
This Is For You:
  • Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products
  • RI Rewards - Reducing Islanders' everyday expenses through discounts, benefits, financial advice, wellbeing solutions, and more with Reward Gateway
  • Island culture - Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed
  • Family Hub - Every family is unique, we support Islanders with all different family setups, enhanced maternity, paternity, adoption & fertility treatment
  • Giver Island - Give as you earn scheme, a 'Giver Island' day each year and matched funding
  • Opportunities - Progression focus throughout Retail & Head Office. Support with upskilling skills through on-the-job training and qualifications
  • Pension - A contributory private pension scheme
  • Holiday - 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need

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