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Technical Support Engineer

2 months ago


London, Greater London, United Kingdom Franklin Fitch Full time

Position Overview

We are seeking a dedicated 2nd Line Onsite Engineer to join our team at Franklin Fitch. This role offers a competitive salary range of £35,000 - £45,000 and requires full-time presence at our office in London.

About the Role

This position is ideal for individuals with substantial experience in a 2nd line support capacity who are eager to advance their careers. You will be engaged in a comprehensive training and development program designed to enhance your skills and support your professional qualifications.

Key Responsibilities

  • Act as the primary point of contact for client interactions, ensuring all tickets are managed effectively.
  • Utilize your expertise in cloud technologies, including Office 365 and AWS, to provide top-notch support.
  • Maintain high-quality relationships with clients through effective communication and problem-solving.

Candidate Profile

  • Proven experience as a 2nd Line Engineer in client-facing environments.
  • Strong analytical capabilities and familiarity with cloud-based technologies.
  • Ability to manage client expectations while demonstrating exceptional IT skills.
  • Excellent communication skills and a solid understanding of technologies such as Windows, Office 365, and Citrix; knowledge of Intune is a plus.

If you are interested in this opportunity, we encourage you to consider joining our dynamic team.