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Brand Champion

3 months ago

London, Greater London, United Kingdom Staycity Group Full time

Brand Champion - Staycity Group

Staycity Group is a dynamic and rapidly growing operator in the hospitality sector, making significant strides across major European cities.

At Staycity, we pride ourselves on being more than just a hospitality brand; we foster a diverse and inclusive environment that encourages individuality. If you share our enthusiasm for creating memorable experiences for guests and possess a warm, personable approach to service, we would be delighted to connect with you.

We are currently seeking a Brand Champion to enhance our operations. This newly established position will play a vital role in the execution and coordination of operational strategies to uphold the quality standards that align with our mission and brand ethos in both pre-opening and operational phases. The Brand Champion will collaborate with teams to ensure a seamless brand experience for our guests, advocating for excellence and high standards at every interaction.

Benefits:

We are committed to supporting your well-being and professional growth, and we celebrate life milestones with you:

  • Generous holiday entitlement - 25 days plus public holidays
  • Annual performance bonus based on your contributions
  • Discounted accommodation rates starting at £/€25 for personal stays
  • Friends and family discount of up to 35% off
  • Referral program to reward you for bringing new talent to our team
  • Educational support to help you develop new skills and enhance your career
  • Two paid volunteer days each year to contribute to your local community
  • Employee Assistance Program (EAP) for you and your family during challenging times
  • Paid leave for maternity, surrogacy, adoption, and paternity
  • Option to participate in the Cycle to Work scheme

Key Responsibilities:

  • Assist pre-opening teams with training plans and support the induction process for new team members.
  • Provide necessary standards and policies to implement brand guidelines in the hotel.
  • Support operational teams throughout the pre-opening, opening, and post-opening phases to ensure brand standards are maintained.
  • Document feedback and direction for improvement after opening.
  • Facilitate the adoption of new and existing brand standards through operational training and support.
  • Contribute to the implementation of best practices across the company.
  • Lead process improvement initiatives, ensuring they are achievable and measurable.
  • Maintain visibility and regular communication with operational teams to gather feedback on brand standards, product quality, service levels, and overall guest satisfaction.

Qualifications:

  • Minimum of 5 years' experience in a lifestyle hospitality brand is essential.
  • Proven ability to work collaboratively to consistently meet and exceed targets.
  • Strong interpersonal skills to build positive relationships with diverse stakeholders.
  • A creative and entrepreneurial mindset that thrives in dynamic environments.
  • Exceptional attention to detail.
  • Ability to support change while mentoring and coaching teams with kindness and respect.
  • Innovative thinker who inspires others to embrace bold ideas.