Team Leader

3 weeks ago

Norwich, Norfolk, United Kingdom Frasers Group Full time

Company Overview

FLANNELS serves as the premier destination for luxury fashion, catering to both men and women with a curated selection of brands ranging from renowned international designers to innovative contemporary labels.

With a keen eye for detail and a classic aesthetic, FLANNELS embodies a luxurious lifestyle that harmonizes tradition with modernity. Through our retail locations and online platform, we maintain an elegant simplicity that allows the brands we showcase to shine.

We are currently seeking team leaders to enhance our workforce at our latest retail location.

Role Overview

The Objective


• Assist in managing daily operations and distributing tasks among team members.


• Oversee team performance, ensuring tasks are completed to the standards set by management.


• Utilize business communication tools to facilitate task completion and ensure team members are well-informed of essential functions.


• Comprehend all operational processes and set a benchmark for others to follow.


• Exhibit best practices in accordance with seasonal guidelines, promotional campaigns, and merchandising strategies.


• Grasp daily operational controls and the setup of the retail environment.


• Familiarize yourself with company policies regarding security protocols and demonstrate adherence to these standards.


• Ensure compliance with all cash handling and till management procedures.


• Recognize and leverage sales opportunities while delivering an outstanding customer experience that aligns with both customer and business expectations.


• Maintain up-to-date knowledge of product features and benefits, especially as new products are introduced.


• Adhere to merchandising guidelines to guarantee effective product placement, meeting the expectations of our brand partners.


• Understand key performance indicators (KPIs) and strive to meet or exceed these targets.


• Demonstrate commercial insight by aligning the right products with the appropriate placement and timing.


• Familiarize yourself with the Frasers Group structure, elevation strategies, and initiatives.


• Engage with management to report issues and contribute to broader business discussions.


• Assist senior management in coaching and developing the team.


• Understand and support performance management processes.


• Recognize your individual responsibilities and their impact on the team.


• Exhibit best practices in daily operations and compliance.


• Support your team and serve as a role model.


• Foster strong, positive communication across all levels, inspiring the team and cultivating good working relationships within the store.

Candidate Profile

Required Qualifications


• Proven experience in leading a team within a retail setting.


• Passion for and knowledge of luxury brands.


• Ability to drive sales through exceptional customer service.


• Understanding of visual merchandising and its impact on sales performance.


• Strong communication skills to effectively motivate and engage a team.

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