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Head of Technical Account Management
2 months ago
{"About the Role": "Are you a tech-savvy individual with a passion for delivering exceptional customer service? As an Associate Technical Account Manager (ATAM) at Yardi, you will be part of the forefront of innovation in the Co-working/Flex space industry. Your main role will be to provide top-notch customer support, focusing on troubleshooting and resolving software issues over phone and email across Yardi's diverse suite of products.", "Key Responsibilities": "
\t* Deliver exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly.
\t* Assist with data mapping and conversion, and user training.
\t* Develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and set-ups.
\t* Assist with continued software integrations, maintenance, and updates in collaboration with clients.
\t* Identify ancillary products and services that align with client business and operational needs and goals.
\t* Conduct training sessions for clients on new software upgrades and functionality, ensuring they are equipped to leverage the latest features.
\t* Collaborate closely with Client Services team members across the globe, actively contributing to the collective success of the team.", "Requirements": "
\t* Bachelor's degree in accountancy or relevant experience in related field.
\t* High comfort level with troubleshooting and providing support over phone and email, effectively assisting customers remotely.
\t* Proficiency with Microsoft 365 desktop applications.
\t* Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
\t* Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
\t* Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.
\t* Previous technical support and application troubleshooting.
\t* Microsoft operating and network system operation, relational databases, and SQL/Oracle language.
\t* Prior experience working with property management or real estate software.", "About Yardi": "Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth. Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities. Our award-winning culture, consistently recognized by Glassdoor's prestigious 'Best Place to Work', fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements. If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for."}
