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Customer Service Representative

2 months ago


Stourbridge, Dudley, United Kingdom Coventry Building Society Full time
About the Role

We're seeking a friendly and helpful individual to join our team in our Stourbridge branch. As a key member of our customer service team, you'll play a vital role in supporting our customers in a welcoming environment.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive experience for all customers
  • Support customers with their queries and concerns, finding solutions to their issues
  • Stay up-to-date with our services and policies, ensuring accurate and efficient support
  • Manage cash transactions carefully and accurately, maintaining a high level of integrity
  • Take calls and perform other duties for our customer service area, working collaboratively with the team
Benefits
  • 25 days holiday plus Bank Holidays
  • Ability to buy and sell holiday allowance
  • Annual pay review
  • Personal pension
  • Annual Success Share scheme
  • Maternity, paternity and shared parental leave
  • Extensive wellbeing support
  • 'My Lifestyle' retail discounts
  • Service recognition
Requirements
  • You'll be a people person, able to engage with a diverse range of customers and provide great service
  • Experience of interacting with customers and providing excellent service, preferably in a retail or call centre environment
  • Full training will be provided on our systems and services, so prior experience is not essential
  • Cash handling experience would be an advantage, but not essential