Repairs Coordinator
1 month ago
Job Summary:
We are seeking a skilled Repairs Coordinator to join our Responsive Repairs team at Service Care Solutions. As a key member of our team, you will play a vital role in ensuring that repairs are efficiently scheduled, tenants are kept informed, and resources are used effectively.
Key Responsibilities:
- Manage and schedule repairs for site colleagues, ensuring timely communication with tenants about delays or changes.
- Monitor the progress of repairs throughout the day, ensuring deadlines are met and health and safety standards are upheld.
- Maintain accurate records of repair status and ensure systems are updated in real-time.
- Provide advice and guidance to customers, contractors, and colleagues on repair-related queries.
- Liaise with contractors and make outbound calls to schedule or follow-up on repairs.
- Monitor and provide feedback on completed repairs, ensuring high-quality outcomes.
Requirements:
- Strong customer service experience, especially in handling enquiries and providing advice.
- Excellent organisational and time-management skills.
- Ability to work with mobile devices and scheduling software.
- Familiarity with health and safety protocols.
- Strong communication skills and the ability to liaise with various stakeholders.
About Us:
Service Care Solutions is a leading provider of recruitment services, specialising in the housing and construction sectors. We are committed to delivering exceptional service and supporting our clients in achieving their goals.
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